When do we connect the dots .................?
EssentialMum offloaded a car last year. She filled out her paperwork for the RTA transferring registration.
So - stay with me here - how interesting to receive an E-Toll statement this week, containing recent toll charges for the offloaded vehicle. Not high. Just wrong.
The E-Toll statement has the RTA logo on the top left corner, as well as the Roads and Traffic Authority business name and ABN (Australian Business Number). The links to the web for further information take the user to the RTA site. One could assume they were part of the RTA in fact. Couldn’t one?
EssentialMum rang the Operations Centre, and politely enquired as to why charges were still coming through for the offloaded car. The very polite and helpful staffer told us that the charges occurred when a tag didn’t work – so they would confirm the car registration and manually charge whichever E-Toll account had that car rego listed on it.
So one part of the RTA that processes a transfer in registration of a vehicle has no way of informing another part of the RTA of the change in ownership. In this age of connectivity, you’ve got to be kidding!
It’s a good day when we learn something – even if it is how to manage our E-Toll account. But it struck a chord with us.
This is what child welfare services struggle with.
No one joins the dots, and in those circumstances it is often a child’s life at risk, not a few dollars on a toll charge. In child welfare it is not just within an organisation, but across all parties charged with some responsibility for children’s welfare and safety.
How hard could it be to create a networked database, accessible by all required parties, to track case plans, incidents, issues and care plans for children at risk? Of course there are privacy issues. Corporations have been managing customer privacy issues for years.
Can you imagine the information flow if a case worker, a doctor, a teacher, a police officer, a community health worker, a foster parent, even a birth parent could communicate online? About a child. One can only dream.
Posted by EssentialMum
So - stay with me here - how interesting to receive an E-Toll statement this week, containing recent toll charges for the offloaded vehicle. Not high. Just wrong.
The E-Toll statement has the RTA logo on the top left corner, as well as the Roads and Traffic Authority business name and ABN (Australian Business Number). The links to the web for further information take the user to the RTA site. One could assume they were part of the RTA in fact. Couldn’t one?
EssentialMum rang the Operations Centre, and politely enquired as to why charges were still coming through for the offloaded car. The very polite and helpful staffer told us that the charges occurred when a tag didn’t work – so they would confirm the car registration and manually charge whichever E-Toll account had that car rego listed on it.
So one part of the RTA that processes a transfer in registration of a vehicle has no way of informing another part of the RTA of the change in ownership. In this age of connectivity, you’ve got to be kidding!
It’s a good day when we learn something – even if it is how to manage our E-Toll account. But it struck a chord with us.
This is what child welfare services struggle with.
No one joins the dots, and in those circumstances it is often a child’s life at risk, not a few dollars on a toll charge. In child welfare it is not just within an organisation, but across all parties charged with some responsibility for children’s welfare and safety.
How hard could it be to create a networked database, accessible by all required parties, to track case plans, incidents, issues and care plans for children at risk? Of course there are privacy issues. Corporations have been managing customer privacy issues for years.
Can you imagine the information flow if a case worker, a doctor, a teacher, a police officer, a community health worker, a foster parent, even a birth parent could communicate online? About a child. One can only dream.
Posted by EssentialMum
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